Warranty & Returns Policy

Limited Warranty

Please be aware that e-cigarette kits are made up of different parts and are therefore subject to different warranty durations.

E-cigarette kits and devices (that use external batteries) have a finite life span dependant on usage. They each have a 90-day warranty starting from the date of purchase. This warranty is void if the unit has been broken due to mishandling and/or tampering.
Batteries and mods have a finite life span dependant on usage. They each have a 90-day warranty starting from the date of purchase. This warranty is void if the unit has been broken due to mishandling and/or tampering.
Clearomizers, atomizers (also known as coils or heads), pods and tanks are consumable items and are not covered under warranty. However, if they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 7 days of you receiving them, we may replace or refund them at our discretion.
Some tank parts regardless of make or capability are likely to wear out over time. Those parts need to be regularly maintained and/or replaced to achieve good working order of the product.
Coils, replacement pods and tanks have a variable lifespan. This can be anywhere between 2-14 days, but this is heavily dependent on liquid, power and usage.
E-Liquids are a consumable item, sold in sealed bottles and are not covered under warranty. The only exception to this rule is in the case of a manufacturing fault, or shipping error on our part, in which case we will replace them.
Chargers, charging cases, leads and wall adaptor plugs are covered by a warranty period of one year (12 months) from the date of purchase. If an item has an electrical fault such as, but not limited to, failure to emit charge, we will replace it.
Disposable E-Cigarettes - Please note that you are responsible for the costs of returning any faulty disposable that has been opened and used. If your product is deemed dead on arrival, we will be happy to refund your shipping cost. All products will be checked by our Quality Control team to verify the DOA status and ensure they have not been used.

We reserve the right to change our warranty conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil our stated requirements.

Please note, warranties are not guarantees and only cover manufacturing faults.

Warranty Exceptions

All warranties outlined above not be applicable for:

fair wear and tear;
wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
failure by you to operate or use the products in accordance with instructions;
failure by you to carry normal maintenance of the products including regular cleaning of components and connectors;
any alteration or repair by you or by a third party who is not one of our authorised repairers; or
any specification provided by you

This does not affect your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau.

Defective or Damaged Goods

In the unlikely event that any product is defective, damaged, not as described or an item is missing from your order, you must inform our Customer Service team within 48 hours of receipt of goods. Any claims made after this time period will not be accepted. Please do not dispose of any goods prior to reporting the issue, as we may require batch numbers, photographic evidence and/or request that the item is returned to us.

On receipt of defective goods, we will test and inspect the product. If the item is found to be defective we will offer you a refund or replacement within 30-days of purchase. All refunds will be processed using the same payment method used when placing the order. If the product is no longer available we will issue a refund including your postage fees, or an exchange for an alternative product of your choosing.

If the goods are deemed not to be defective or the damage is caused by misuse, accidental damage or wear and tear, we will not issue a replacement or raise a credit and you will be liable for all costs incurred returning the goods to us.

We may ask you further questions either prior to or during the returns process, or give recommendations on product usage to reduce any unnecessary returns. Please assist our Customer Service team by providing as much information as possible regarding any reported defect.

Cancellations

You have the right to cancel your order at any time up to 14 days from receipt of goods. You must notify of us of your intention to cancel, by contacting our Customer Service team.

The right to cancel under the Consumer Contracts Regulations does not apply to products which are:

Perishable or otherwise liable to deteriorate or expire rapidly
Sealed and not suitable for return due to health protection or hygiene reasons

You must safely return all goods at your own expense (unless the products are defective), unopened and unused in the original packaging within 14 days of receipt of goods.

Electronic cigarettes, clearomizers, atomizers (also known as coils or heads), pods and tanks are oral based products, once used they cannot be returned for hygiene and safety reasons unless defective.

E-liquid is classed as a perishable product and cannot be returned unless defective. We may reduce your refund to reflect any reduction in the value of the products dependant on their condition, and based on your handling of them.

These are your legal rights, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Returns & Refunds

Please contact our Customer Service team prior to returning any goods. In some circumstances you will be given a Returns Merchandise Authorisation (RMA) number which must be included with returned items. Any unsolicited or unauthorised returns may be disposed of.

We are not responsible for items that get lost or damaged in transit. We recommend sending returns via a recorded delivery method, fully insured for the full value of goods, ensuring correct postage amount is paid. You have a duty to take reasonable care of any goods whilst they are in your possession.

Returns must be received within 10 working days of contacting our Customer Service team. If an item is not returned within this time frame, we may not be able to accept it.

Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 5 working days for it to be checked and the replacement dispatched or credit issued.

Please ensure all returned items are packaged securely and sent to the address below, with the RMA (if applicable) on the outside. Full name, original order number and reason for return written on a note inside:

Returns address:

CRAM Vape
Customer Returns
190 Ashby Road
Scunthorpe
North Lincolnshire
DN16 2AR

Age restricted products : 18+

You must be aged 18 or over to purchase products from this website, by proceeding through the checkout pages you are confirming that you are 18 or older.

1 Definitions
1.1 These terms apply to cramvape.co.uk (CRAM Vape Ltd Company Number: 07343567) (the "vendor"), located at 190 Ashby Road, Scunthorpe, North Lincolnshire, DN16 2AR
1.2 These terms cover the supply of all our products and services (the "goods") from the vendor.
1.4 The contract is subject to your right of cancellation.
1.5 Any contract between you and the vendor is subject to these terms and conditions

2 Description and Supply
2.1 Any images shown on the web site are for illustration only.
2.2 We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering.
2.3 The vendor is not responsible for minor variations in specification or description that are unavoidable or arise as a result of manufacturer changes. Any such changes will not rescind the contract.
2.4 If the vendor cannot supply the goods ordered by you, the vendor reserves the right to offer goods of equal or superior quality at no extra cost. If you do not wish to accept the alternative goods offered, you may cancel the order.

3 Price
3.1 The vendor reserves the right to vary the quoted price of the goods either upwards or downwards in line with fluctuations in the market price.
3.2 Every effort is made to ensure that prices shown on the vendor's website are accurate at the time you place your order. If an error is found, the vendor will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. Unconfirmed orders will be cancelled after 14 days.
3.2 The price for all EU residents will include VAT charged at the prevailing rate (currently 20 %).
3.3 You may be required to pay a delivery charge for the goods.
3.4 Price lists do not constitute a quote or offer.

4 Payment
4.1 Payment is made in Sterling unless otherwise agreed by an authorised representative of cramvape.co.uk.
4.2 Overdue or late payment will be charged commercial interest calculated daily at a rate of 3% above the prevailing base rate of HSBC Bank.
4.3 Payment accepted by credit / debit card, cash or Viva Wallet payments.

5 Confirmation and Contract
5.1 The vendor is entitled to refuse any order placed by you.
5.2 A confirmation of receipt of your order request may be sent by email when you order. This does not constitute an acceptance of your offer, and does not constitute formation of a contract.
5.3 A legally binding contract will be created when payment is taken for your order and at this point in time these terms and conditions will apply.
5.4 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the vendor will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you for the goods.

6 Property, Risk and Title
6.1 The goods remain the property of cramvape.co.uk until paid for in full.
6.2 The vendor shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the vendor

7 Right to Cancellation
7.1 If the vendor cannot deliver the goods within 30 days you have the right to cancel the order.
7.2 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel an order up to 14 working days beginning from the day after the day of receipt of goods.
7.3 To cancel your order you must give written notice to the vendor by missive, email, or fax.
7.4 If you cancel after the order has been dispatched then you will be responsible for returning the items to the vendor at your cost. The items must be returned to the address shown on your invoice. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Proof of postage is not proof of delivery.
7.5 Once you notified the vendor of your cancellation you will be refunded any sums that you have been paid except where the order has been received by you, when you will be re-credited once the goods have been returned to the vendor.
7.6 You do not have the right to cancel the contract if the order is for eliquids/e-liquids, clearomizers, atomizers (also known as coils or heads), pods and tanks which are consumable goods which, by their nature, cannot be returned.

8 Claims
8.1 If the goods supplied by the vendor are damaged on delivery, non-functional on arrival, missing any part, or differing in quality or description from what was agreed, you should notify the vendor in missive, fax or email within 48 hours. This period may be extended at the sole discretion of the vendor.
8.2 No claim for missing parcels from consignments shall be accepted if you have signed for the correct number of parcels upon delivery.
8.3 No claim for externally damaged items will be accepted if you have signed for the goods in good condition. If you are unable to check the condition of the goods upon delivery then write UNCHECKED next to your signature.

9 Warranty
9.1 Goods supplied by the vendor are supplied with a warranty that guarantees that the goods will be free of defects for 90 days unless otherwise stated.
9.2 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the vendor in missive, fax or email as soon as possible.
9.3 Any warranty does not affect your statutory rights as a consumer.
9.4 You shall, unless otherwise confirmed in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the warranty period.
9.5 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the vendor, failure to follow the vendor's instructions, or any alteration or repair carried out without the vendor's approval.
9.6 E-Liquids / Eliquids are consumables items and as such are sold without warranty
9.7 Tanks and Coils are consumables items and as such are sold without warranty

10 Returns
10.1 No goods will be accepted back unless prior authorised by a representative of cramvape.co.uk, and received back complete, and in vendor stock condition, including, but not limited to, the packaging, accessories, software, cables and manuals.
10.2 You shall, unless otherwise confirmed in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred in returning goods to us as part of the returns procedure.
10.3 You are responsible for returning the items to the vendor at your cost. The items must be returned to the address shown on your invoice.
10.4 You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Proof of postage is not proof of delivery. The vendor cannot accept liability for goods damaged during transit.
10.4 Any goods returned to the vendor that are confirmed to have no fault, will be subject to a testing charge of 20% of the value of the item. Any variation in the testing charge is at the sole discretion of the vendor.

11 Vendor's Liability
11.1 The vendors total liability in contract, tort (including negligence or breach of statutory duty), restitution, mispresentation, or otherwise, for any default or breach whatsoever, howsoever rising, shall be limited to the price paid for the goods as shown on the invoice.
11.2 You are responsible for keeping backups of your data and we are not liable for any data loss whatsoever, howsoever arising.
11.3 The vendor is not liable for any indirect or consequential loss or damage including, but not limited to, loss of profit, loss of business, loss of goodwill, damage to trading relationships, costs, howsoever caused.
11.4 The vendor will not accept any liability for any loss incurred as a result of delayed or failed delivery. Any delivery dates given are estimated unless agreed in writing by an authorised representative of cramvape.co.uk.
11.5 Nothing in this agreement shall limit the vendor's liability for death or personal injury caused by its negligence.

12 Data Protection
12.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
12.2 In accordance with the Data Protection Act, we are required to reveal all records we keep about you when requested by you. A nominal charge of £10 will be levied for this service to cover administration.

13 E-Liquid, Electronic Cigarettes & Devices Specific Warranty Returns Policy
13.1 Due to hygiene and safety reasons we do not accept returns on Eliquid/E-Liquid, electronic cigarettes, clearomizers, atomizers (also known as coils or heads), pods and tanks.
13.2 Eliquids/E-Liquids, disposable electronic cigarettes, clearomizers, atomizers (also known as coils or heads), pods and tanks are consumable items and as such are sold without warranty.
13.3 Electronic Cigarettes/Kits/Mods once used cannot be returned for hygiene and safety reasons unless defective.

14 General

14.1 If any provision in these terms is held to be invalid or unenforceable, it shall be deemed severed from these terms and this shall not affect the validity or enforceability of the remaining terms.
14.2 This contact is made in England and governed by English law and English courts.
14.3 These terms do not affect your statutory rights.
14.4 cramvape.co.uk reserves the right to change these terms without notice for all future sales.
14.5 The headings are for convenience only and shall not affect the interpretation of these terms.
14.6 Any delivery and despatch times mentioned are estimates only, next day delivery is a best efforts service.
14.7 Any variation of these terms must be in writing and signed by an authorised representative of cramvape.co.uk.

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Warranty & Returns Policy

Warranty & Returns Policy

Limited Warranty

Please be aware that e-cigarette kits are made up of different parts and are therefore subject to different warranty durations.

Warranty Exceptions

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Trending Now

Warranty & Returns Policy

Warranty & Returns Policy

Limited Warranty

Please be aware that e-cigarette kits are made up of different parts and are therefore subject to different warranty durations.

Warranty Exceptions

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Terms & Conditions

Age restricted products : 18+

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