Shipping / Postage Information:
We use Royal Mail for all orders placed with us using their Tracked 24 and Tracked 48 service. Royal Mail collect all orders from us themselves every weekday evening (they don't collect from us on Weekends and Bank Holidays)
We offer same day processing and despatch for orders received before 4pm Monday - Friday. Orders received after 4pm on a Friday and Weekend orders will not be despatched until the following Monday.
Tracking details will be sent as soon as the order has been processed through our despatch system. If the order was received after the cut off time then the order will be placed in a despatch area until the next Royal Mail collection day. Tracking will update once it's been through some Royal Mail checkpoints.
Shipping / Postage Costs:
Tracked 48:
For orders upto £24.99 this costs £2.99 - with a delivery aim of 2-3 days.
We offer free delivery for orders over £25.
Tracked 24:
For orders upto £24.99 this costs £4.99 - with next working day delivery aim.
Orders above £25 cost just £1.50 to upgrade to Tracked 24.
These are delivery aims and are not guaranteed - unfortunately can be a day or so above the delivery aim and will be subject to local Royal Mail workloads.
Returns Policy Summary:
You have the right to cancel your order at any time up to 14 days from receipt of goods.
You must notify of us of your intention to cancel, by contacting our Customer Service team.
The right to cancel under the Consumer Contracts Regulations does not apply to products which are:
-
Perishable or otherwise liable to deteriorate or expire rapidly
- Sealed and not suitable for return due to health protection or hygiene reasons
You must safely return all goods at your own expense (unless the products are defective),
unopened and unused in the original packaging within 14 days of receipt of goods.
Electronic cigarettes, clearomizers, atomizers (also known as coils or heads), pods and tanks are oral based products,
once used they cannot be returned for hygiene and safety reasons unless defective.
E-liquid is classed as a perishable product and cannot be returned unless defective.
We may reduce your refund to reflect any reduction in the value of the products dependant on their condition, and based on your handling of them.
Please view our full Warranty and Returns Policy here.
